Hello,
I switched over to ID mobile in January and for two months now I have been paying £50 instead of £33.99. I am aware of the 4% increase from April but 1) 4% extra on my bill should only be a couple of pounds and 2) I paid an extra £14 last month too. Can you please help me before my bill is due on the 15th as I shouldn’t be getting charged this much. I am unlimited everything too.
I also can’t access the website or app to see the pdf with my bill in, can’t find a contact number or email!
Best answer by andewhite
It can be frustrating to be with iD Mobile sometimes,
If the iD app and website aren’t working properly, perhaps best option is contacting iD support on social media using Facebook Messenger or an X DM (formerly Twitter). Advisers work until 8pm on weekdays.
+26It can be frustrating to be with iD Mobile sometimes,
If the iD app and website aren’t working properly, perhaps best option is contacting iD support on social media using Facebook Messenger or an X DM (formerly Twitter). Advisers work until 8pm on weekdays.
+25
You get your bill sent to you every month detailing any extra charges should they have happened, have you checked this?
Tom
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