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overbilled twice and need it corrected before my next bill

  • 4 April 2024
  • 3 replies
  • 65 views
E
Rank
Userlevel 1

Hello, 

I switched over to ID mobile in January and for two months now I have been paying £50 instead of £33.99. I am aware of the 4% increase from April but 1) 4% extra on my bill should only be a couple of pounds and 2) I paid an extra £14 last month too. Can you please help me before my bill is due on the 15th as I shouldn’t be getting charged this much. I am unlimited everything too. 
I also can’t access the website or app to see the pdf with my bill in, can’t find a contact number or email!

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Best answer by andewhite 4 April 2024, 23:10

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3 replies

andewhite
Rank
Userlevel 8
Badge +9

It can be frustrating to be with iD Mobile sometimes, @EmileeKendall. Their customer service is online only - no email or telephone helpline.

If the iD app and website aren’t working properly, perhaps best option is contacting iD support on social media using Facebook Messenger or an X DM (formerly Twitter). Advisers work until 8pm on weekdays.

 

 

E
Rank
Userlevel 1

Thank you!

Tom
Rank
Userlevel 7
Badge +4

Hi @EmileeKendall 

 

You get your bill sent to you every month detailing any extra charges should they have happened, have you checked this?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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