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People not receiving my sms messages

M
Community Member

Hi 

My Moto G10 has stopped sending SMS messages, everything looks normal on my screen however people are not receiving them.

I could not see anything that helped on the forum so I posting instead.

Best answer by Matthew T

Morning @mpitman70,

Hopefully you’ve got the issue resolved, if not please try a NETWORK SETTINGS RESET.

Thanks.

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3 replies

Matthew T
iD Mobile Employee
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  • Matthew T
  • iD Mobile Employee
  • 1825 replies
  • Answer
  • July 24, 2024

Morning @mpitman70,

Hopefully you’ve got the issue resolved, if not please try a NETWORK SETTINGS RESET.

Thanks.

iD Community Manager
C
New
 Contributor
  • cuddlezuk
  • New
 Contributor
  • 4 replies
  • March 21, 2025

I am not recieving sms messages

Tyler
iD Mobile Employee
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  • Tyler
  • iD Mobile Employee
  • 3294 replies
  • March 24, 2025

Hey there ​@cuddlezuk, sorry to hear that.

 

What phone do you have and what’s your full postcode please?

 

When did you start having issues?

 

Do calls and data work okay, and sending texts?

 

Thanks,

Tyler

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