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Question

problem with e-sim

M
Active Contributor

I have an e-sim in my phone that will not turn on anymore.

I need my e-sim to integrate it to my new phone but it seems I can only use the QR code once. how can I connect it to my new phone without using the previous one that is not working anymore ?

Best,

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12061 replies
    • March 17, 2025

    This community article should help - seems like you need a replacement eSIM for your new phone, ​@mariontriponel.  

    Forum member (non-iD)
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3294 replies
    • March 18, 2025

    Hey there ​@mariontriponel, we hope the kind advice from ​@andewhite has been able to help.

     

    If you require further assistance, please let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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