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Recently Switched My Number To ID

H
Active Contributor

I have recently (18/03/25) switched my number from 3 to ID mobile and the switch completed. Only issue I have is that no one can call or text me. If they call it says “number not recognised”.

    14 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 655 replies
    • March 21, 2025

    Sound like it might be a split port. Are you able to call out?

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Heaney91   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    1 person likes this
    • L
      L0rdvega
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • March 24, 2025

    Hey there ​@Heaney91, sorry to hear that.

     

    What phone do you have please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    Active Contributor
    • Heaney91
    • Author
    • Active Contributor
    • 6 replies
    • March 24, 2025

    iPhone 16. I’ve tried changing the number on the phone settings, reset the network settings and take the sim out n stuff. I currently waiting on a new sim being delivered.

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8068 replies
    • March 25, 2025

    Hi ​@Heaney91,

    Please let us know how you get on once the new SIM is delivered.

    If you still require assistance we can PM you.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    Active Contributor
    • Heaney91
    • Author
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    • 6 replies
    • March 25, 2025
    Kash wrote:

    Hi ​@Heaney91,

    Please let us know how you get on once the new SIM is delivered.

    If you still require assistance we can PM you.

     

    Kash


    still not working. Tried all the stuff again with this sim and nothing. 

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • March 26, 2025

    Hey there ​@Heaney91, sorry to hear that.

     

    When you try to change your number in settings, do you get an error, or does it just keep spinning/loading?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    Active Contributor
    • Heaney91
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    • 6 replies
    • March 26, 2025
    Tyler wrote:

    Hey there ​@Heaney91, sorry to hear that.

     

    When you try to change your number in settings, do you get an error, or does it just keep spinning/loading?

     

    Thanks,

    Tyler

    It lets me save the number as I’ve kept the same number but when you go to FaceTime and message app in the settings it’s spinning/loading the number 

    MZone
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    • MZone
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    • 655 replies
    • March 26, 2025

    You need to toggle off iMessage and FaceTime and switch the phone off and on again. Then toggle iMessage and FaceTime back on and then leave it and it should sort itself out. 

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    H
    Active Contributor
    • Heaney91
    • Author
    • Active Contributor
    • 6 replies
    • March 27, 2025
    MZone wrote:

    You need to toggle off iMessage and FaceTime and switch the phone off and on again. Then toggle iMessage and FaceTime back on and then leave it and it should sort itself out. 

    Just tried that and didn’t work but thanks 

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 655 replies
    • March 27, 2025

    Try resetting your network settings

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    H
    Active Contributor
    • Heaney91
    • Author
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    • 6 replies
    • March 27, 2025
    MZone wrote:

    Try resetting your network settings

    I’ve tried that too

    MZone
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    • MZone
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    • 655 replies
    • March 27, 2025

    Might be worth getting a replacement SIM which has no initial number attached to it.

     

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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • March 28, 2025

    Hey there ​@Heaney91, as kindly advised by ​@MZone, it’s definitely worth trying a free, replacement SIM. Please take a look at the link sent by ​@MZone to find out how to get one.

     

    If that doesn’t work, then we’d advise getting back in touch so we can raise to our technical team via any of our platforms, but I’d also recommend checking in with Apple if it’s an iMessage or FaceTime issue.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    Active Contributor
    • Heaney91
    • Author
    • Active Contributor
    • 6 replies
    • March 28, 2025
    Tyler wrote:

    Hey there ​@Heaney91, as kindly advised by ​@MZone, it’s definitely worth trying a free, replacement SIM. Please take a look at the link sent by ​@MZone to find out how to get one.

     

    If that doesn’t work, then we’d advise getting back in touch so we can raise to our technical team via any of our platforms, but I’d also recommend checking in with Apple if it’s an iMessage or FaceTime issue.

     

    Thanks,

    Tyler

    I got a replacement sim on Tuesday this week and didn’t work even with all the troubleshooting done again. ID have raised it with their technical team

    Reply.


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