Got an email to say all ported successfully on Saturday 22nd but since then he can make calls and send texts but cannot receive calls or texts and it says number not recognised. Had a new SIM card and also done numerous network resets and nothing has worked. Contacted id help and they have raised a case and I should hear back anytime now by email. It looks like a common fault but I am not happy with the service so far.
it’s a safety issue when you cannot contact your son when he is out. I have only got until Sunday to give phone back as my 14 day is up then.
Any help welcome
