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Question

Voicemail constantly deleting outgoing message!

M
Active Contributor
  • MiFi
  • Active Contributor
  • 18 replies

For a long time now my ID Mobile voicemail outgoing message gets deleted and I have to re-record and save a new one. Each time it is confirmed as working and I test it now and again by phoning myself.

This is extra annoying because it is only when someone I know lets meit’s gone  know that I realise I have to deal with it once more….

This is nothing to do with a full message box (I only get a few messages per month and I clear them regularly anyway).

I have seen other users comment on the same issue.

So when is ID Mobile going to fix this?

    5 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3294 replies
    • March 21, 2025

    Hey there ​@MiFi, sorry to hear that.

     

    How long has this been an issue for?

     

    What device do you have?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
    • MiFi
    • Author
    • Active Contributor
    • 18 replies
    • March 21, 2025

    This has probably been an issue all along, but I only became aware of it when people said my message stopped being played.
    Are you really saying that the message service works perfectly for me….then my outgoing message suddenly gets remotely deleted because of the actual mobile phone I use??

    That sounds pretty far-fetched.

    I use a Moto g10...

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3294 replies
    • March 24, 2025

    Hi there ​@MiFi, sorry to hear that.

     

    How regularly would you say it gets deleted please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
    • MiFi
    • Author
    • Active Contributor
    • 18 replies
    • March 24, 2025

    It gets deleted regularly...exactly when is impossible to say unless I decide to phone myself up every day to check! I’d guess it gets every couple of weeks.

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8064 replies
    • March 25, 2025

    Hi ​@MiFi,

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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