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Andrzej

A
Community Member

Hi,

Who can check my account and can give me an explanation of over charge.

Since I have joined ID all payments been paid; in the September account was charged twice. From last three months I am receiving an extra monthly charge without explanation what and why this is for.?

Best answer by MZone

Have a look at you bill on your online account/iD app.

Failing that probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Andrzej Mysiakowski  

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

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    2 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 686 replies
    • Answer
    • March 8, 2025

    Have a look at you bill on your online account/iD app.

    Failing that probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Andrzej Mysiakowski  

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3294 replies
    • March 8, 2025

    Hey there ​@Andrzej Mysiakowski, thank you for reaching out.

     

    We hope the kind advice from ​@MZone has been able to help, and you’ve managed to reach our live-chat.

     

    If you still have issues, please let us know here.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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