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barred phone

  • June 14, 2024
  • 1 reply
  • 21 views

Hello .. 

             I have a problem with my phone. The bill has been paid 14 hrs ago but I seem to have been barred from making calls .. I need help to resolve this asap thanks Ben 

Best answer by Tyler

Hey there @Benstan , welcome to Community!

 

When services are suspended, and then a bill paid afterwards, it can take up-to 24 hours for services to resume (typically a few hours).

 

We’d always recommend restarting your phone every few hours to see if it has. If it ever takes longer than 24 hours, we’d recommend contacting our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

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Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3438 replies
  • Answer
  • July 2, 2024

Hey there @Benstan , welcome to Community!

 

When services are suspended, and then a bill paid afterwards, it can take up-to 24 hours for services to resume (typically a few hours).

 

We’d always recommend restarting your phone every few hours to see if it has. If it ever takes longer than 24 hours, we’d recommend contacting our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler