Bill paid twice.

Hi @Lukeedgar,
Welcome to the Community!

If your account is in credit the balance can be used towards future bills or we can refund it back to your account.

Please can you contact our Live Chat Team for a refund and they can help you out.

Kash

Hi

ive paid twice and the direct debit date has changed

can you help

thanks

Hi 

I paid twice

1 payment on the 26th Dec

then another 2nd Jan

next pay should be 26th not 2nd

please help

thanks

mike

Please refund the payment on 2nd Jan then take the agreed scheduled direct debit on the 26th of Jan

thanks

mike

Hey thanks for the response - much appreciated 🙂

No problem ​@mikeclements91 

They should be able to sort this out for you 🤞

Hi ​@mikeclements91 

As suggested by ​@Daz_S, we aren’t a live chat service here and aren’t likely to respond as quickly.

For a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom

Hi

yes your comments did help and most helpful - where do leave the most helpful information?

Hi ​@mikeclements91,

I have marked the answer as best answer.

If you require further assistance, please let us know.

Kash