bill payment

Hello it’s me

Hello, I got my phone which was supposed to come with a sim but did not, I would like to change my contract to a phone alone contract, I would also like to 

make a bill payment.

Your SIM card is sent separately from the handset usually a few days apart. You can’t have a phone only contract it has to have a voice/data plan attached to it. 

So the initial phone that was sent was faulty so I sent it back with the sim, when the replacement phone came it came without a sim. 

Also I got a mail saying that I have a bill in arrears and they have threatened to report my account to the credit collection company meanwhile I have paid for last month and the direct debit for this month is not on until the 24th of March. 

Hello ​@Chymex 

Thanks for getting in touch. 

We are very sorry to hear you do not currently have an active SIM. 

Have you ordered a replacement SIM either with the team or via the app?

If not, please do let us know and we can look in to this further for you. 

Thanks, 

Natalie 

I have tried to access the mobile app but it keeps sending a code to the mobile number 

Hey there ​@Chymex, do you have a Currys store nearby?

If so, you can collect one from any store during opening hours, just ask a member of staff for one and then activate via our website or contact us to activate.

Or, we can PM you here if you prefer and send one via DPD.

Thanks,

Tyler

Hey ​@Chymex, I have deleted your response at it only contained a full address which is personal information for yourself. What was the address sent for please?

Thanks,

Tyler

I would like to know if I can change my contract to sim only contract and I would also like to know if I have an unpaid bill on my account? 

Hi ​@Chymex,

If you are on a handset contract you’ll need to wait until the minimum term has passed before you can upgrade to a SIM only contract.

We’ll need to access your account regarding any outstanding balance.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

​@Chymex -

Apologies ​@CRESSWELLCOX56 is not an iD Mobile Employee. Looks like my colleague ​@Kash, has sent you a Private Message. Thanks.