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Question

cant change my direct debit

J
Community Member

I can’t change the account I use for my direct debit. I need to change it to my business account, the details are the same address wise. The only thing I can think of is the bank account name is my businesses name instead of my actual name. 

    2 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 655 replies
    • March 21, 2025

    The iD account has to be in your name but you should be able to update the direct debit to your business account.

    Have you tried using the app/webpage and using a different browser.

    Failing that probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Johnner101  

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • March 24, 2025

    Hey there ​@Johnner101, when you try changing youd direct debit, what error do you get please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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