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charged 3 times on bill

  • January 28, 2025
  • 1 reply
  • 13 views
hvp
Community Member
  • hvp
  • Community Member

Hello,

I have been charged 3 times this month for my monthly bill. 
can I please have 2 months refunded to

my bank account 

    1 reply

    N
    iD Mobile Employee
    Forum|alt.badge.img+17
    • Natalie W
    • iD Mobile Employee
    • 1871 replies
    • January 29, 2025

    Hi ​@hvp 

     

    Thank you for reaching out to us here on the community. 

     

    We are very sorry to hear you have been charged three times. 

    To clarify, we would only go for one direct debit payment so has there been additional card payments made on the account?

    Do the payment show as leaving your bank account as well as on the app?

     

    Thanks, 

     

    Nat 

    Reply.


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