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Charged Twice

  • March 5, 2025
  • 1 reply
  • 15 views

Claire Parmley
Community Member

Hi I’ve recently changed from a sim only plan to a new contract, however they’re still taking the Sim only charge from my bank on top of my new monthly plan… is there any way to speak to someone about this?

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7886 replies
  • March 5, 2025

Hi ​@Claire Parmley 

 

It sounds like you haven’t changed your existing plan, but instead purchased a new, separate plan.

 

Have you been given a new mobile number?

 

Tom