Hello, as some of you have already posted about this topic, you may be able to help. My contract was finished on 16/01/2025 so a few days ago. I paid my final bill despite making an extra payment in December. And I have yet another bill to pay despite the contract and account being finished. Do they have staff to look into this before they have around £100 extra out of me?
Thank you in advance
Hello
Thank you for getting in touch.
We are sorry to hear you have received an unexpected bill.
On the invoice, it should list the dates that the payment is required for, can you please confirm the dates that it shows?
Also, to clarify, was the request to cancel submitted on the 16th or did the service deactivate on the 16th?
If you require support quicker, we would recommend speaking with our Live Chat team here.
Thanks,
Nat
The service was deactivated on the 16th
It's stated that my next bill is due 14/02/2025
Despite having paid double in December which is yet to be recognized.
+24Hi
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