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copy invoice?

  • January 28, 2025
  • 1 reply
  • 2 views
Swale
New
 Contributor
  • Swale
  • New
 Contributor
  • 2 replies

I’ve been sent a final bill email after returning my phone and cancelling my contract. However I cant see the invoice as I don’t have an account, I can’t create an account as I need the code sent by text to the mobile which I sent back.


Can somebody send me a copy of the invoice please? I can’t access live chat as the button doesn’t appear even in a different browser. 
 

How do I pay the bill as my direct debit is no longer active and how do I get a refund on the purchase price of the phone. I’m surprised there’s even a final bill as I received the phone on the 17th Jan, sent it back on the 17th Jan and DPD delivered it back to iD on the 20th Jan so I would like to check the invoice to see what period the charge covers. 

    1 reply

    N
    iD Mobile Employee
    Forum|alt.badge.img+17
    • Natalie W
    • iD Mobile Employee
    • 1871 replies
    • January 29, 2025

    Hi ​@Swale 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Thanks, 

     

    Nat 

    Reply.


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