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Question

early upgrade option has gone

T
New
 Contributor

On the app and online it said I can early upgrade from today. So I have logged in to have a look at my options and now it says that it is too early for me to upgrade?

 

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12061 replies
    • March 3, 2025

    You could call the iD Mobile telephone sales team, to discuss your upgrade options, ​@Tashapm. 

    Contact iD sales between 9am - 6pm, on 020 7139 1397. 

    Forum member (non-iD)
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 7893 replies
    • March 3, 2025

    Hi ​@Tashapm 

     

    Is your upgrade date today? (03/03)

     

    It may be worth trying later on in the day or even on the next day or as ​@andewhite suggests, calling the sales team.

     

    Tom

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