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I cant 0-7 my bill?

  • May 14, 2024
  • 1 reply
  • 16 views

Darcey Blaze
Community Member

So I need to pay my bill, can’t text or make calls atm. I’ve tried to pay it on the app and online with two different bank accounts and every time I get “oops… something went wrong”. 

Best answer by Kash

Hi @Darcey Blaze,

Welcome to the Community!

Just checking if the bank account is in your name and registered to the same address as your iD Mobile account?

Alternatively you can make a manual payment by calling our dedicated payment line on 0333 003 0001.

Please get back to us if you require further assistance.

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8064 replies
  • Answer
  • May 20, 2024

Hi @Darcey Blaze,

Welcome to the Community!

Just checking if the bank account is in your name and registered to the same address as your iD Mobile account?

Alternatively you can make a manual payment by calling our dedicated payment line on 0333 003 0001.

Please get back to us if you require further assistance.

 

Kash