I have complained to ID many many times stating that I was promised a curry’s voucher of £30 fo myself and my daughter. I was promised that someone would be in touch to resolve the issue but nothing heard back!!! What do I have to do to have this resolved as I’ve been waiting since December 23!!
Solved
ID complaint
Best answer by Tyler
Hey there
We’re very sorry to hear you haven’t received your vouchers yet.
For voucher related queries, I’d recommend contacting our vouchers team via this email address below:
I hope they can assist further, or the complaints team can.
Thank you,
Tyler
+26Perhaps use the iD Mobile complaints process to lodge an official complaint,
https://www.idmobile.co.uk/help-and-advice/complaints-procedure.
If not resolved within 8-weeks, or iD send a deadlock letter within 8-weeks, you can refer the matter to the Communications Ombudsman, although this issue might be something for Trading Standards.
+24Hey there
We’re very sorry to hear you haven’t received your vouchers yet.
For voucher related queries, I’d recommend contacting our vouchers team via this email address below:
I hope they can assist further, or the complaints team can.
Thank you,
Tyler
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