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im on a monthly pkan and message says i need to top up

  • January 27, 2025
  • 1 reply
  • 10 views
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I get a message when I call a number that I need to top up. I’m on an unlimited monthly plan 

    1 reply

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8003 replies
    • January 29, 2025

    Hi ​@Roberte,

    Welcome to the Community!

    Are you on a pay monthly contract or Pay as you go?

    Have you tried resetting your network settings to see if that makes a difference?

    I would also advise checking your iD Mobile app/account.

     

    Kash

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