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Left iD back in November but still getting demands

U
Active Contributor

How do I speak to someone at iD.

 

I cancelled my PAYG back in November - received a payment chaser for outstanding month which I paid.  Have now received another debt collection letter but cannot speak to anyone at iD.  Live chat not active and I do not use social media.  Even telephone complaints line keep hold for over 40 minutes.

Best answer by Tyler

Hey there @User123456, I believe I have also just responded to another reply of yours. But to reiterate what I said there and what @andewhite has kindly assisted you with, if you’d like more instant responses from customer services, we’d advise to contact us via the live-chat between 9am-8pm on weekdays, and 9am-6pm on weekends.

 

https://www.idmobile.co.uk/live-chat

 

We’d of course love to resolve this for yourself ASAP.

 

Kind regards,

Tyler

 

 

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andewhite
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  • March 4, 2024

Sounds like it was a pay monthly iD account, @User123456. 

If it was a PAYG account then when you stop paying, iD Mobile terminate your agreement and just disconnect you from their network after 120-days of no chargeable activity.

If the letter is from an debt collection agency, then iD Mobile may have sold the debt to that agency.

 

Forum member (non-iD)
U
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  • User123456
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  • 7 replies
  • March 4, 2024

Thanks for the reply; we paid up all that was owing.  I just need to speak to iD which is proving near on impossible

andewhite
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  • March 4, 2024

If you ask, an iD Mobile adviser will PM here in this forum. 

This is a slow process because it takes several days for iD to reply any PM you send.

🤞

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U
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  • U
    User123456
Kash
iD Mobile Employee
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  • Kash
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  • March 6, 2024

Hi @User123456,

Welcome to the Community!

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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U
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  • User123456
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  • March 6, 2024

I have replied but heard nothing ! why cant I just speak to someone ?

WelshPaul
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iD Mobile doesn’t have any telephone support. If you want to communicate via private messaging through this forum, then it will be a slow process. It can take 1–3 days to get a reply per pm. If you want quicker support, then speak to a live chat agent.

https://idmobile.co.uk/live-chat

 

Kash
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  • March 7, 2024

Hi @User123456,

We are responding to all PM’s as quickly as possible.

Once we have further information we will get back to you.

 

Kash

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U
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  • User123456
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  • March 7, 2024

Thank you, I do not have the live chat coming up as an option and the communication in this way is very frustrating and slow.!   I am being chased for money I dont owe and need someone to reply quickly.

andewhite
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User123456 wrote:

Thank you, I do not have the live chat coming up as an option and the communication in this way is very frustrating and slow.!   I am being chased for money I dont owe and need someone to reply quickly.

Just use a web browser and visit https://idmobile.co.uk/live-chat, for live chat @User123456. 

The advisers work until 8pm on weekdays.

 

Forum member (non-iD)
Tyler
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  • March 7, 2024

Hey there @User123456, I believe I have also just responded to another reply of yours. But to reiterate what I said there and what @andewhite has kindly assisted you with, if you’d like more instant responses from customer services, we’d advise to contact us via the live-chat between 9am-8pm on weekdays, and 9am-6pm on weekends.

 

https://www.idmobile.co.uk/live-chat

 

We’d of course love to resolve this for yourself ASAP.

 

Kind regards,

Tyler

 

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
U
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  • User123456
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  • 7 replies
  • March 7, 2024

I have tried to do the live chat I click on the link and it does not load so I am unable to use it!

WelshPaul
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User123456 wrote:

I have tried to do the live chat I click on the link and it does not load so I am unable to use it!

Then you will just have to be patient and wait until iD Mobile have an update and respond to you here @User123456.

Kash
iD Mobile Employee
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  • Kash
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  • March 9, 2024

Hi @User123456,

Thanks for your patience.

We are extremely busy and are responding to all PM’s as quickly as possible.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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