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I have a question why I have to wait longer for the renewal of the package, now it is 37 days and it was probably 50 I do not remember. I thought it was an application error but I think I have to wait that long. I was hoping it would be normal every month 🤔

Hey there @Bart1552, thank you for reaching out.

 

Have you changed your direct debit/billing date at all recently via the iD Mobile app/website?

 

Thank you,

Tyler


Yes I changed, thanks for the help 👍


Hi @Bart1552,

Glad to hear that this has answered your question.

If you require further assistance, please let us know.

 

Kash