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Montly allowance time

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I have a question why I have to wait longer for the renewal of the package, now it is 37 days and it was probably 50 I do not remember. I thought it was an application error but I think I have to wait that long. I was hoping it would be normal every month 🤔

Best answer by Tyler

Hey there @Bart1552, thank you for reaching out.

 

Have you changed your direct debit/billing date at all recently via the iD Mobile app/website?

 

Thank you,

Tyler

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Tyler
iD Mobile Employee
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  • Tyler
  • iD Mobile Employee
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  • March 13, 2024

Hey there @Bart1552, thank you for reaching out.

 

Have you changed your direct debit/billing date at all recently via the iD Mobile app/website?

 

Thank you,

Tyler

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    Bart1552
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  • Bart1552
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  • 8 replies
  • March 13, 2024

Yes I changed, thanks for the help 👍

Kash
iD Mobile Employee
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  • Kash
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  • 8064 replies
  • March 17, 2024

Hi @Bart1552,

Glad to hear that this has answered your question.

If you require further assistance, please let us know.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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