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my monthly charge is more than my bill statement

B
Community Member

Could you explain while my monthly charge is more than my bill statement? 

Statement says £38.99 is owed but the charge for this month is over £41?

    3 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • 296 replies
    • March 26, 2025

    ​@Brooke McG  Hello this may be due to the increase from April '25 would be in line with the current RPI/CPI price increases which I believe is around +3%.

    Just edited my post more information can be found here. 

    https://www.idmobile.co.uk/price-increases

     

    Joe

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 678 replies
    • March 26, 2025

    Your monthly plan will be adjusted each April by the CPI rate published in February (+3.9% fixed rate). Price adjustments do not affect add-ons or additional charges.

    For 2025, the CPI rate (+3.9% fixed rate) is 6.9%.

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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3294 replies
    • March 28, 2025

    Hey there ​@Brooke McG, as kindly advised by both ​@JoeKing and ​@MZone, this is likely due to the RPI/CPI price increases set in April.

     

    You would’ve agreed to this upon joining us, and we would’ve notified you via text/notification confirming the price increase going ahead in April.

     

    Thanks,

    Tyler

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