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Outstanding Data bill

  • February 28, 2025
  • 2 replies
  • 28 views
P
Community Member

I have an outstanding bill to pay with ID Mobile. The account relates to a cancelled Ipad data contract. I therefore have no access to the mobile number.

 

I also have an ID Mobile personal contract, when i call the automated service I cannot access the data contract as there is no option to change the account number.

 

How can I pay the outstanding amount?

Best answer by Tyler

Hey there ​@PaulStrat, thank you for reaching out. To make payment, you need to either input the SIM card from the iPad into a handset device, or you will need to call the automated payment line from a non-iD Mobile SIM card, and enter the number then.

 

You cannot make payment for another iD Mobile contract/SIM via a different iD Mobile SIM card to what’s on contract from the one you're calling from, if that makes sense.

 

Thanks,

Tyler

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    2 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 686 replies
    • February 28, 2025

    You need to use the iD online Live Chat service, to speak to a customer adviser ​@PaulStrat

    The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3294 replies
    • Answer
    • February 28, 2025

    Hey there ​@PaulStrat, thank you for reaching out. To make payment, you need to either input the SIM card from the iPad into a handset device, or you will need to call the automated payment line from a non-iD Mobile SIM card, and enter the number then.

     

    You cannot make payment for another iD Mobile contract/SIM via a different iD Mobile SIM card to what’s on contract from the one you're calling from, if that makes sense.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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