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Paid bill twice

  • June 21, 2024
  • 1 reply
  • 35 views
Ollie Garrod
Community Member

I appear to have paid my June bill twice resulting in an overpayment. How do I claim a refund for the £9 overpaid?

Best answer by Kash

Hi @Ollie Garrod,

Welcome to the Community!

If your account is in credit you can request a refund if you have an active direct debit on the account.

Please contact our Live Chat Team and they can assist further with the refund.

 

Kash

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Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8083 replies
  • Answer
  • July 7, 2024

Hi @Ollie Garrod,

Welcome to the Community!

If your account is in credit you can request a refund if you have an active direct debit on the account.

Please contact our Live Chat Team and they can assist further with the refund.

 

Kash

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