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Problem changing my bank details

Lynn Rattray
New
 Contributor

I am trying change my account details for the direct debit payment but it keeps saying 'ooops something went wrong'. I have restarted my phone and the app is updated. Can you help me please, thanks 

Best answer by Kash

Hi @Lynn Rattray,

Welcome to the Community!

Sorry to hear about the issue with changing your direct debit account.

Can you please try and update them via your account online?

If you still have issues, please let us know and we can PM you.

 

Kash

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3 replies

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8064 replies
  • Answer
  • May 21, 2024

Hi @Lynn Rattray,

Welcome to the Community!

Sorry to hear about the issue with changing your direct debit account.

Can you please try and update them via your account online?

If you still have issues, please let us know and we can PM you.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Lynn Rattray
New
 Contributor
  • Lynn Rattray
  • Author
  • New
 Contributor
  • 1 reply
  • May 22, 2024

I am not even getting into the app now, even with my fingerprint.  Is there a further issue? 

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8008 replies
  • May 27, 2024

Hi @Lynn Rattray 

 

Have you tried avoiding any auto-log in set ups and manually entering your password?

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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