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Roaming confusion

B
Community Member

Arrived in Gran Canaria, received text stating free roaming (I am on 250gb pm).

 

Received another message yesterday (3 days in) stating calls, texts and data are all chargeable, and I will be charged at extortionate rates.

 

Can I talk to someone for clarity please?

Best answer by andewhite

Alas @Br16ggo, iD Mobile don’t have a telephone support helpline.

You could try sending iD support a private message about your iD account allowances for Gran Canaria using Facebook Messenger. 

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andewhite
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  • andewhite
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  • June 3, 2024

Alas @Br16ggo, iD Mobile don’t have a telephone support helpline.

You could try sending iD support a private message about your iD account allowances for Gran Canaria using Facebook Messenger. 

Forum member (non-iD).
Kash
iD Mobile Employee
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  • Kash
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  • June 10, 2024

Hi @Br16ggo,

Welcome to the Community!

I hope that you managed to contact the team for further assistance.

If you still require assistance, please let us know.

 

Kash

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