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settling a bill

  • January 10, 2025
  • 1 reply
  • 12 views
L
Community Member

Hi, I used to have an Id account, but no longer. In addition to mine, I was (still am) paying for my wife and 2 sons Id accounts. 
 

One of my sons has changed provider, and left me to cancel his account. He no longer has the SIM card, or retained his old number. So I’m not sure how to cancel his account. I tried cancelling one of the £5 per month direct debits, thinking that might solve the problem. It hasn’t, as I have now received an email regarding payment.

 

Can you please advise on a course of action. The 2 mobile numbers are: (Information removed)  (that’s the one I want to cancel) and (Information removed)  (want to keep).

Kind regards 

Lee Powers

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • January 14, 2025

    Hello ​@lee1powers 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Thanks

     

    Nat 

    Reply.


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