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Unexplained phone call charge


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Hello. I hope someone can help.

 

On my latest bill there are two charges for two phone calls I made to a UK 07 number.  Having checked my phone I did indeed make these calls, but I can’t remember who they are, and no business or name comes up.

 

Anyway, my contract would normally cover such calls so can anyone explain why I might have been charged?

 

Thanks

 

Chris Neill

Best answer by MZone

Some 07 numbers are classed as non standard and are chargeable - see this list here

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6 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8068 replies
  • March 25, 2025

Hi ​@ChrisNeill,

Welcome to the Community!

Have you always been in the UK since the last bill was produced?

Also have you checked that it is a call and not an SMS as it may be a premium SMS.

 

Kash


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  • March 25, 2025

Thanks for getting back to me.  I’ve just double-checked and it’s definitely for two phone calls.  One of 21 seconds and the other of just over four minutes.

 

I have been in Ireland at the tail end of this billing period, but I was in the UK on the date these calls were made.

 

Thanks,

 

Chris


MZone
Gold Contributor
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  • Gold Contributor
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  • Answer
  • March 25, 2025

Some 07 numbers are classed as non standard and are chargeable - see this list here


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  • March 25, 2025

Thanks again. 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3233 replies
  • March 26, 2025

Thank you for your help ​@MZone!

 

Have a lovely day both ​@ChrisNeill & ​@MZone.

 

Thanks,

Tyler


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  • March 26, 2025

Thanks all.