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Waited 90 days


Was looking to take out a 3rd Pay Monthly contract with iD, was told I had to have 3 clear bills paid, so 90 days worth of payments, before I could look at taking a 3rd contract, I’ve now paid 3 bills, on my latest phone contract and I’m still getting told the exact same thing when I place an order, how do I get around this, as when I’m on the app there is zero option to speak to anyone!!!  I’ve added a phot above showing the 3 bills

Best answer by Daz_S

As an easier way ​@MattB76 which doesn’t involve the app (or online) would be to call their dedicated sales number during normal business hours - 0207 139 1397

Plus by calling them you can actual speak to them.

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4 replies

Daz_S
Gold Contributor
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  • Answer
  • January 31, 2025

As an easier way ​@MattB76 which doesn’t involve the app (or online) would be to call their dedicated sales number during normal business hours - 0207 139 1397

Plus by calling them you can actual speak to them.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
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  • February 2, 2025

Hey there ​@MattB76, as kindly advised by ​@Daz_S, we’d recommend calling our sales team for further assistance on the number sent above.

 

Thanks,

Tyler


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  • February 2, 2025

Thanks for the reply ​@Tyler, really useful for an iD mobile employee!!


Tyler
iD Mobile Employee
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  • iD Mobile Employee
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  • February 4, 2025

Hey there ​@MattB76, I also advised the sales team, as they’d be the best placed team to help with sales.

 

Have you managed to contact them?

 

Thanks,

Tyler