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why cant i access my bills?

MaryJane6
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Every time I try to see my bill it just says ‘oops somethings gone wrong’ 

Best answer by Tyler

Hey there @MaryJane6, sorry to hear that. Have you also tried via both the iD Mobile app, as well as the iD Mobile website? Does the same happen when logged into both please?

 

Thank you,

Tyler

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Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 7893 replies
  • April 5, 2024

Hi @MaryJane6 

 

Sorry to hear this, are you able to try another device?

 

Tom

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MaryJane6
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  • MaryJane6
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  • 1 reply
  • April 5, 2024

Hi Tom

Yes I tried on our PC but the same thing happens - any other ideas? 

Tyler
iD Mobile Employee
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  • Tyler
  • iD Mobile Employee
  • 3294 replies
  • Answer
  • April 11, 2024

Hey there @MaryJane6, sorry to hear that. Have you also tried via both the iD Mobile app, as well as the iD Mobile website? Does the same happen when logged into both please?

 

Thank you,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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