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Question

why have i been charged 3 times for the same bill

Wilf Brehme
Community Member

I have now been charged 3 times for 1 bill. Money taken 3 times. 

    2 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 655 replies
    • March 21, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Wilf Brehme   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • March 21, 2025

    Hey there ​@Wilf Brehme, sorry to hear that.

     

    Has all three payments been taken from your bank, or just pending?

     

    Are you reading this from your bank account, or via the iD Mobile app/website?

     

    Of course, if you’ve been charged multiple times, you can leave it on your account as credit to pay towards next bills, or we can refund it.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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