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cant receive ine time passcodes

Kirsten Hutchinson
New
 Contributor

Ported my previous number over to id mobile now can’t receive one time passcodes/verification codes 

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    6 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12104 replies
    • November 27, 2023

    If still an issue several days after your switch completed, there might be a problem with your number transfer or your iD network account @Kirsten Hutchinson. 

    Many automated/bulk SMS systems (used for generating bank verification codes etcetera) don’t work the same way as mobile device to mobile device SMS. These automated systems need to ‘learn’ the network routing has changed, for the mobile number you wanted to keep.

     

    Forum member (non-iD).
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8058 replies
    • December 1, 2023

    Hi @Kirsten Hutchinson 

     

    It may take some time as @andewhite suggests, how are you getting on?

     

    Tom

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    Michael Payne
    New
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    • Michael Payne
    • New
 Contributor
    • 3 replies
    • October 17, 2024

    I have the same problem as described by Kirsten. I am not getting onetime codes and I can get into my online bank account because of this. It has been two days since my number ported.

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1960 replies
    • October 21, 2024

    Hello @Michael Payne 

     

    Thank you for posting to us here on the community. 

    We are sorry to hear you are also experiencing issues with receiving OTP’s.

     

    Have you recently ported your number over to us? 

     

    Nat

    Michael Payne
    New
 Contributor
    • Michael Payne
    • New
 Contributor
    • 3 replies
    • October 22, 2024

    Yes, I ported around a week ago and still have the issue.

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1960 replies
    • October 23, 2024

    Thank you @Michael Payne 

     

    Can you please confirm the make/model of your handset?

    Also, are you having trouble receiving any other text messages?

     

    It may also be worth running a network reset of the handset. If you are unsure on how to do this, we can advise you further once you reply with the make/model.

     

    Thanks,

     

    Nat 

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