I really could do with speaking to a person about two upgrades which I arranged one week ago, which has seemed to have gone completely wrong. It seems that within a week I have racked up £75.00 of data charges ( I have a 2GB allowance on the new contract), when my data usage has not changed from when I had the old contract (which had 500MB of data usage)! I need to get this sorted today and it would be sooooooooo much easier if I could discuss it with a person and not faff around with ‘Live Chat’! It seems that when I selected the option to go elsewhere for my mobile phone, magically I got through to a human being. Now that I have a real problem, The phone number that I have, directs me back to ‘Live Chat’. I truly believe that this could be sorted within minutes, by speaking to someone, yet it has so far taken me days and a wasted journey into my local Carphone Warehouse branch.
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