I recently bought into ID mobile and am tied into an annual contract. I’ve had problems ever since especially with the 4g signal. Despite 3-4 bars appearing, I cannot use apps, browse or do anything when out and about. It was a good deal at the time and the coverage checker showed that my area had ‘full’ coverage. This is not the case and I wondered if anyone else is having the same issues, or if anyone has found any solutions?
Many thanks
Hey there
We're very sorry to hear you're having issues with coverage and 4G.
Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.
https://www.three.co.uk/support/network_and_coverage/network_support
Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please let us know, and we’ll troubleshoot and investigate further with yourself.
Many thanks,
Tyler
I took am having the same issues. Even when connected to WiFi I often don't get any progress. Calls drop. Not impressed at all. I've now tried the phone in different areas and still useless.
I need to get in touch with customer services. Car phone warehouse/curries and I am considering cancelling my contract and returning the phone under breach of contract. I've even had it showing full 5G and cannot get any internet.
Hi
Welcome to the Community!
Sorry to hear about the coverage issues you are having.
Have you checked the coverage and network status checker in your area?
If you are still within the returns period you can look at returning your handset back to store if you purchased from Curry’s.
However the below may help answer your questions.
https://community.idmobile.co.uk/coverage-network-70
Kash
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