change of bank details

Hi @Ashraf Uddin,

Welcome to the Community!

If you are having any issues with changing your direct debit details via the app I would advise to try via your iD Mobile account via the website.

Please get back to us here if you have any issues.

Kash

Please tell me how to access my ID account

Hi there @Susan Archer , you’ll just need to login via the website or app.

Here’s the website link:

https://my.idmobile.co.unk/login

Or download the app from your phone’s app store.

You’ll need to register first if you haven’t already.

Thanks,

Tyler