I am abroad in France, Roaming is on. When at the house we stay at, I can connect to the wifi, but it has no internet.
We have tested it with other phones / devices, and it is working fine. Why is it not connecting to the internet?
I have tried a network reset on the phone. It is a galaxy S10 phone.
Best answer by andewhite
I have just come back from Turkey, unless I was in the hotel using THEIR WiFi I got absolutely nothing outside the hotel , not a message could be sent received .no Internet at all , no calls , so nobody could contact me incase of emergencies .
Even left my phone in the hotel in the end .terrible service .
Did all the right procedures, restarted my phone .nothing at all and yet I still have to pay for service I did not receive
Your UK plan allowances can’t be used in Turkey,
If you iD account bill cap was £0, you’d only be able to use a local Wi-Fi network. SMS text messages are free to receive in any overseas destination.
+26Maybe the APN value is incorrect,
The correct APN for the mobile data settings is “id” - in lowercase letters.
+24Hey there
Firstly, as kindly advised by
If that doesn’t work, please try restarting the phone, and resetting network settings once more. Please also try the SIM card in another device and see if it works, or try a different (non-iD) SIM card in your phone, to see if that works.
If not, we’d recommend contacting our live-chat as soon as possible, as roaming issues can only be troubleshooted and worked on whilst the customer is still abroad, or having the issue still, and we’d like to support you as best as possible.
https://www.idmobile.co.uk/live-chat
Thank you,
Tyler
I have just come back from Turkey, unless I was in the hotel using THEIR WiFi I got absolutely nothing outside the hotel , not a message could be sent received .no Internet at all , no calls , so nobody could contact me incase of emergencies .
Even left my phone in the hotel in the end .terrible service .
Did all the right procedures, restarted my phone .nothing at all and yet I still have to pay for service I did not receive
+26I have just come back from Turkey, unless I was in the hotel using THEIR WiFi I got absolutely nothing outside the hotel , not a message could be sent received .no Internet at all , no calls , so nobody could contact me incase of emergencies .
Even left my phone in the hotel in the end .terrible service .
Did all the right procedures, restarted my phone .nothing at all and yet I still have to pay for service I did not receive
Your UK plan allowances can’t be used in Turkey,
If you iD account bill cap was £0, you’d only be able to use a local Wi-Fi network. SMS text messages are free to receive in any overseas destination.
+25
Did you have your bill cap at £0 not allowing extra charges?
Usage in Turkey would be charged as extra, it isn’t a part of your allowance.
Tom
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