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Full signal, 5g, takes ages to load anything

L
New
 Contributor

I have full signal, 5g, and downloaded and app which took 2 minutes and 31 seconds. This seems to be the case if I’m opening an app, opening a web page etc… does anyone have any advice before I throw my beautiful new phone out of the window?  

    3 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 588 replies
    • March 20, 2025

    Could be down to congestion on the mast. 5G as we know it now relies on 4G backend infrastructure. Once three roll out 5G standalone then you will get the full benefits of proper 5G. With the VodaThree merger who knows how long this will take. You can try turning off 5G and using 4G as that may be quicker. Also check here for any outages in your area.

     

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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3054 replies
    • March 21, 2025

    Hey there ​@Laura1911, sorry to hear that.

     

    What phone do you have and what’s your full postcode please?

     

    How long have you had issues?

     

    Thanks,

    Tyler

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    L
    New
 Contributor
    • Laura1911
    • Author
    • New
 Contributor
    • 1 reply
    • March 21, 2025

    Hi Tyler,

    I’ve had the new phone for just over a week, it’s iPhone 15 and had issues since starting it. 

    my post code is ST7 area. This isn’t just happening here, it’s everywhere I go. 
     

    thanks

     

    Laura

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