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help! not letting me call any number


Kyran
Community Member

Any time I call a number it give automated message from ID 

“ you have dialled our customer payment helpline but our records show you are up to date with you payment” and hangs up?!

Best answer by Tom

Hi @Rolando & @Lj2022 

 

Sorry to hear this, are you still having issues with this?

 

Please let us know so we can get in touch and assist.

 

Tom

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4 replies

  • New
 Contributor
  • 1 reply
  • June 1, 2024

I have the same issue


Rolando
New
 Contributor
  • New
 Contributor
  • 1 reply
  • June 1, 2024

Exactly the same and this is the second time, I really need to make few calls, id mobile sucks, I will change provider and will give very bad reviews everywhere. 


Gary High
New
 Contributor
  • New
 Contributor
  • 1 reply
  • June 1, 2024

You have a bar on your account you need to ask them to lift it


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8008 replies
  • Answer
  • June 6, 2024

Hi @Rolando & @Lj2022 

 

Sorry to hear this, are you still having issues with this?

 

Please let us know so we can get in touch and assist.

 

Tom