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Mrs

  • December 12, 2024
  • 4 replies
  • 106 views

I've just renewed my sim only contract going from a monthly rolling to 24 months. Same sim as before but now I keep getting no service? 

Best answer by Tom

Hi ​@TornadoJoe 

 

Sorry to hear this, it sounds like we may have sent another SIM just in case and it was activated, you should receive this within 3-5 working days via Royal Mail (or via DPD if this is an upgrade to a device plan).

 

If you need a replacement SIM before that, I’d recommend the below;

 

 

Tom

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4 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7888 replies
  • Answer
  • December 13, 2024

Hi ​@TornadoJoe 

 

Sorry to hear this, it sounds like we may have sent another SIM just in case and it was activated, you should receive this within 3-5 working days via Royal Mail (or via DPD if this is an upgrade to a device plan).

 

If you need a replacement SIM before that, I’d recommend the below;

 

 

Tom


Julia Hinton
New
 Contributor
  • New
 Contributor
  • 2 replies
  • March 28, 2025

Speak to someone 


Julia Hinton
New
 Contributor
  • New
 Contributor
  • 2 replies
  • March 28, 2025

Speak to someone about pac code


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3296 replies
  • March 28, 2025

Hey there ​@Julia Hinton, how may we assist you with a PAC code today?

 

Thanks,

Tyler