my Sim has stopped working

Okay @etty, you can get a replacement from any Currys store, or use the online iD Live Chat to request one.

This forum article should help.

Hey there @etty, welcome to Community!

As @andewhite has kindly advised, you can collect a free replacement iD Mobile SIM card from any Currys during store opening hours. Simply ask a member of staff for one, and once you’ve got it, you can activate it here:

https://my.idmobile.co.uk/activate-sim-outside

Similarly, we’re also able to send one out via 1-2 working days via post if you prefer.

Thank you,

Tyler