no Data at Holt Lane, Jubilee Avenue RG41 1EE

Hello ​@alanwonght 

Thanks for getting in touch.

We apologise for any issues you have faced with the service. 

I have ran a check from our side and can confirm there are no issues currently detected in your area.

How has the service been since your posted? Have you seen any improvements? 

Thanks, 

Nat 

Hi Nat, was your check an onsite check please?  At the entrance of The Holt School, Jubilee avenue and Martins Drive were not able to get any data, no connection at all.  Physical call was occasionally work with interruptions.

If I may. They would have access to more detailed systems, but for the most part this link, that uses a postcode, would give a fairly accurate result for any known network issues.

https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/network-status-checker/idmobile.html

There is also a postcode checker that gives a rough estimate for the signal strength - it defaults to 4G but you can check the 3G and 5G signal too (3G might be showing as gone now and 5G might be not there yet)

https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/coverage-checker/idmobile.html

Thanks.  The reason I reported the issue here was, yes, the mobile shown connected to ID 4G network, which matched the coverage search result, but in reality, there is no data connection.  See the yellow highlighted path which I experienced no data connection.

If it was showing as connected to iD’s network, and you could see the phone had 4G, what was the phones signal strength showing as on that yellow route?

You could also consider installing a mobile network signal checking app (I have several installed) and see what they show for the signal strength too.

It showed 4G, but signal bar indicator was nothing on iPhone.

Please suggest the app suitable for iOS.

Sadly ​@alanwonght I’m on Android here so have no clue for iOS. Others on these forums may offer suggestions or simply look around the www to see what other Apple users recommend - read the reviews before installing, though consider some could be fake positive reviews.

All I can confirm is that all of the signal checkers I’ve been using over the last few months tally - in my case the signal strength is up and down and the speed is dire in the day and only improves around 12am-2am onwards until around 7am-8am whereby it drops off (so fairly bad congestion). Having said that 3UK (using the same link I posted above) are currently reporting they’re working on the network at my location and not only have I seen 4G+ (briefly yesterday) today’s daytime speed is shockingly high at 30.9Mbps - can’t recall ever seeing this high in the day here.

So with that in mind it is worth checking your postcode whenever you observe no data just in case it shows they’re upgrading the network for your postcode, hopefully to 4G plus (+) as this kinda suggests they’re finally pulling their finger out after the 3G switch-off.

Hello ​@alanwonght 

Thank you for your replies. 

The check we completed was via our service status page. 

Have you revisited the yellow route since posting? If yes, did you experience the same issue?

Nat 

Had a visit last Friday, once I entered the yellow area, I could not get any WhatsApp connection, of which I classified that as no data connection, and when I left the area, I received all messages that I missed at once.

Okay ​@alanwonght, not an app but if you dial *3001#12345#* on the iPhone with your iD SIM you’ll enter the Apple Field Test menu.

There are various metrics to look at (LTE information amongst others) - the challenge may be decoding the labels used for each metric, although a Google search might help.

Hey there ​@alanwonght, thank you.

So to confirm, the issues still persist in that area, is that correct?

Thanks,

Tyler

Basically, at the entrance of the Holt School, there is no data connection somehow, iphone showed one tiny block with 4G but did not mean anything on connection...

Thank you ​@alanwonght 

We have ran further checks with the information we have available and the 4G connection is showing strong for both indoors and outdoors in that location. 

The next steps would be to raise a ticket with our support team to investigate further. 

This would involve sending a private message to take a few more details. 

Please let us know if you wish to proceed. 

Thanks, 

Natalie 

Sure, hope I could help.

Hi ​@alanwonght 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom