Hi everyone
I ordered a phone that arrived last week and started using it with the SIM card that arrived with it before porting my old number to ID. While using the original SIM and number that arrived with the phone, I had no issues - full connectivity, great speed. However, once the porting process started the network just shut off and now, although it's been 5 days, network connectivity is still not back. I have essentially been without a working number for 5 days. My ID app shows the ported number as my current number. I have tried getting a replacement SIM from Currys but the issue persists - the network symbol on my phone is empty with a question mark. I then tried an esim with the ported number attached but no luck with that either. I've escalated this multiple times with customer service via the live chat (no way to call because I've now got no number) but I keep getting told to do the same things again and again. I have even tried using the replacement SIM on another phone - again the same issue. This is incredibly frustrating and I feel like customer service is not listening or trying to help. Considering the repeat issues despite a replacement SIM or an esim, I strongly believe something has gone wrong in the porting process but customer service keeps telling me to get a replacement SIM. I'm now on my second esim and no surprise now, it's not working either. I was told on Friday that I'd have a response today but I've had to get on the live chat again for any update and have just been told to wait another 24h. Has anyone else had this issue? How was it sorted?
I really regret making the switch to ID and now I'm worried they've messed up my number itself.
I've missed updates from my GP and parcels because of this, not to mention work calls and access to apps that require a passcode via SMS for me to login.