Skip to main content
Solved

Number not recgnised

  • 9 April 2024
  • 4 replies
  • 63 views

Since last night I haven’t been able to receive text messages or phone calls. I can make calls and send messages. 
 

I have been on the online chat 4 times, picked up a replacement sim, refreshed numbers on messages and phone, refreshed the network but without any luck. 
 

when people call they get a message to say my number is not recognised 😭

The iD Live Chat service is probably the quickest way to get your iD account working properly, @Kate Hillman

Other options are visiting a Currys store and getting help in-store, or wait here for someone from iD Mobile to respond by PM - knowing that iD personnel normally only read forum posts once a day (sometimes less frequently). 

🍀


Not able to receive calls but can make them 


Not able to receive calls but can make them 

However was working last night 


Hi @Maggie Bell,

I can see that we have responded to you elsewhere.

If you require further assistance, please get back to us via PM.

 

Kash


Reply