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Number not recgnised


Kate Hillman
New
 Contributor

Since last night I haven’t been able to receive text messages or phone calls. I can make calls and send messages. 
 

I have been on the online chat 4 times, picked up a replacement sim, refreshed numbers on messages and phone, refreshed the network but without any luck. 
 

when people call they get a message to say my number is not recognised 😭

Best answer by andewhite

The iD Live Chat service is probably the quickest way to get your iD account working properly, @Kate Hillman

Other options are visiting a Currys store and getting help in-store, or wait here for someone from iD Mobile to respond by PM - knowing that iD personnel normally only read forum posts once a day (sometimes less frequently). 

🍀

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4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12065 replies
  • Answer
  • April 9, 2024

The iD Live Chat service is probably the quickest way to get your iD account working properly, @Kate Hillman

Other options are visiting a Currys store and getting help in-store, or wait here for someone from iD Mobile to respond by PM - knowing that iD personnel normally only read forum posts once a day (sometimes less frequently). 

🍀


Maggie Bell
Active Contributor
  • Active Contributor
  • 6 replies
  • June 22, 2024

Not able to receive calls but can make them 


Maggie Bell
Active Contributor
  • Active Contributor
  • 6 replies
  • June 22, 2024
Maggie Bell wrote:

Not able to receive calls but can make them 

However was working last night 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8083 replies
  • June 26, 2024

Hi @Maggie Bell,

I can see that we have responded to you elsewhere.

If you require further assistance, please get back to us via PM.

 

Kash