I recently tried to upgrade my sim only plan from monthly to 12 month contract and i am already regretting the decision. I used to get 45-50 mbps internet speed on my monthly plan. However when i upgraded to better and expensive 12 month contract, my speed reduced to 2-10 mbps.
I had a conversation with an agent on chat why recommended creating a new access point which i did but nothing happened. I asked him to evert back to old plan and even after that my speed is reduced.
I just dont understand why they dropped the speed when i upgraded but somehow they dont have an answer. they kept asking for restarting, using flight mode etc and said its the signals in area. So the same home i had speed of 45-50 mbps and within 24 hour after upgrading the same area seems to have poor signals.
I really wonder if their technical team thinks they can make others fool with such statements.
I am already thinking to leave and go with some other provider who is a bit more transparent with the packages they offer.
