I have replaced the sim - turned off/on, airplane mode, been advised it might be 3G switch however a friend on ID still had service when they were in the same location as me. Was able to make/receive calls when first switched the sim. Took sim out and replaced back in - was able to make calls for a little while and now back to unable to make calls. I’m in DE4
unable to make or recive calls iphone 12
Userlevel 8
+7
Hi
Welcome to the Community!
It sounds like it may be a SIM card issue and you require a replacement SIM.
Before doing this please can you test your SIM in another handset?
Is data and texts working fine for you?
Kash
I have already replaced the sim.
Userlevel 8
+10
I have already replaced the sim.
Have you tried a NETWORK RESET,
Your iOS user guide has the steps required for this procedure.
Yes - I’ve been through all the troubleshooting suggestions. It works in some locations and others it seems to not hook onto LTE via 4G
Userlevel 8
+6
Hi
Have you tried your iD Mobile SIM card in another handset?
If your friend also on iD Mobile isn’t experiencing the same thing as you are, this could be an issue with the device.
Tom
Userlevel 1
I’ve just had iPhone 12 couple of months and every 2 weeks can’t make or receive calls got to turn off and on to work could it be handset can’t get to speak to anyone so frustrating
Userlevel 8
+7
Hi
Have you tested the SIM in another device when the issue occurs?
It seems like the handset may be faulty but a replacement SIM can be tested first.
I would advise contacting our Live Chat Team and someone can help.
Kash
Userlevel 1
Hi I’ve been in touch already ive got to take it into a shop so they can have a look at it thx
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