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Wifi calling & Samsung S23 Ultra


James Sampson
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Wifi calling not working on my S23 Ultra. All software up to date, wifi calling enabled on the device etc. Unlocked phone direct from Samsung. What else can be done as the standard cell signal is poor and calls are next to impossible?

Best answer by andewhite

Has Wi-Fi calling ever worked with your S23 Ultra, @James Sampson?

Have you tried a NETWORK RESET on your handset?

 

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andewhite
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  • Platinum 
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  • 12061 replies
  • Answer
  • May 21, 2024

Has Wi-Fi calling ever worked with your S23 Ultra, @James Sampson?

Have you tried a NETWORK RESET on your handset?

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8064 replies
  • May 22, 2024

Hi @James Sampson ,

Welcome to the Community!

Just checking if you managed to check the advice that @andewhite provided.

If you still require assistance, please let us know.

 

Kash


James Sampson
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  • 2 replies
  • May 22, 2024

Thanks - have tried that - after resetting it generally (although certainly not always) connects over wifi (based on the S23 icon) but sat still in the same position it disconnects after <1min and is temperamental 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8008 replies
  • May 27, 2024

Hi @James Sampson 

 

Okay, are you able to enable flight mode and then try?

 

Tom


James Sampson
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  • May 27, 2024

Tried forcing it on aeroplane mode and can't make/receive any calls either 🙄


Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • May 31, 2024

Hi @James Sampson, is it possible to try a different SIM card in the phone to see if you’re still experiencing the same issue or not?- We understand this isn’t always possible, but it’s worth trying if you can. 

-Lauren