Question

Can't access Live Chat


When I try, I just get this message :

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 10098444444917324764

I have locked my phone as can’t remember the pin - only just got it. Help!

 

 


3 replies

Userlevel 2
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When I try, I just get this message :

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 10098444444917324764

I have locked my phone as can’t remember the pin - only just got it. Help!

 

 

Hiya - I found twitter gets a response from the ID team the quickest

Userlevel 8
Badge +9

When I try, I just get this message :

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 10098444444917324764

I have locked my phone as can’t remember the pin - only just got it. Help!

 

 

Make sure you are NOT LOGGED-IN to the iD Community when you visit pages on the main iD Mobile website @Julie Westerby

The browser cookies used with the iD Community site cause this problem, if you try and access pages on the main iD website, while signed-in to your iD Community account.

Userlevel 7
Badge +7

Hi @Julie Westerby,

Welcome to the Community!

I hope that this is resolved for you. 

However if you still have issues you can try via a Google Chrome Incognito tab.

If this doesn’t work, please let us know.

 

Kash

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