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Question

Can't access Live Chat


Julie Westerby
Community Member

When I try, I just get this message :

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 10098444444917324764

I have locked my phone as can’t remember the pin - only just got it. Help!

 

 

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3 replies

mitts
New
 Contributor
  • New
 Contributor
  • 1 reply
  • April 6, 2023
Julie Westerby wrote:

When I try, I just get this message :

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 10098444444917324764

I have locked my phone as can’t remember the pin - only just got it. Help!

 

 

Hiya - I found twitter gets a response from the ID team the quickest


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12068 replies
  • April 6, 2023
Julie Westerby wrote:

When I try, I just get this message :

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 10098444444917324764

I have locked my phone as can’t remember the pin - only just got it. Help!

 

 

Make sure you are NOT LOGGED-IN to the iD Community when you visit pages on the main iD Mobile website @Julie Westerby

The browser cookies used with the iD Community site cause this problem, if you try and access pages on the main iD website, while signed-in to your iD Community account.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8068 replies
  • April 10, 2023

Hi @Julie Westerby,

Welcome to the Community!

I hope that this is resolved for you. 

However if you still have issues you can try via a Google Chrome Incognito tab.

If this doesn’t work, please let us know.

 

Kash