Your Phone & SIM.

All the latest news, tips and tricks for Android devices

  • 2,103 Topics
  • 9,200 Replies

2103 Topics

Decembersangel72
Civilian
Decembersangel72Civilian
asked in Your Phone & SIM.

PLEASE help me! New SIM & approved phone - Can't make or receive calls

Hi all 👋I know this has been asked a lot and I apologise for adding yet another post but I can’t find a definitive answer and I am so depressed over this😢So, please can you just take a minute or two to read through my post to see if you can help 🙏🏻My phone is a SAMSUNG GALAXY J4+ (2018) Model: SM-J415FNI have just swapped from SMARTY Mobile (to iD) as they did not ‘support’ my phone model and because of this I was unable to receive or make calls as I had no VoLTE/4G calling support (3G got switched off here in the Midlands at the end of April) although I could still send/receive texts and use data. I did contact their web chat who suggested a replacement SIM but when I got one I still had the same problem.So, before I moved over I checked the iD  ‘Approved phones’ list and my device was on there YAY🎉!!!!!Unfortunately, since swapping over (Wed 15/04/24) I still can’t make or receive calls as the phone says ’calling’ but doesn’t ‘ring’ and doesn’t connect 😤 (I rang my home phone t

3
Decembersangel72
Civilian
1 minute ago
Martin44
Newbie
Martin44Newbie
asked in Your Phone & SIM.

How can I get the eSIM QR emailed to me?

The question is self explainatory. And, please don’t send me any articles. I just want my eSIM QR code and be done with this. I have spent 1hr going through the website to find out how to get my QR code. This should be not be that difficult to get.  Thanks,Martin

3
andewhite
Legend
3 hours ago
Barbara Knight
Civilian
Barbara KnightCivilian
asked in Your Phone & SIM.

Sim for CCTV Camera cannot recieve at Text !

Hello,I have repeatedly called emailed and corresponded as many ways as possible to gain access to my invoices. This I did but now the site has changed and asks for mu ID mobile number. The problem with this is the sim is in a CCTV camer up a s12 foot pole. I cannot recieve a text.Can they nopot send an email ? This is extemely frustrating. All I need are my invoices sim works great in the camera.

1
Tom
iD Mobile Employee
3 hours ago
E
Newbie
emax69Newbie
asked in Your Phone & SIM.

Not receiving SMS from italian number when in UK and when in EU

Hi,I am not receiving SMS from an italian number when I am in UK and when I am EU.I can receive SMS from UK numbers when in UK and when abroad, I can receive and make calls to italian numbers.I have a pay montly plan, in manage iD services I have International on, Roamin on, Premium on,Data 100GB, Minutes Unlimited ,Texts Unlimited.If I put an italian sim in the smartphome, I can receive and send SMS text.I tested with one sim in the smartphone and with dual sim, the issue is always there.I have a Galaxy S24 ultra.Any suggestion? Kind Regards  

6
andewhite
Legend
8 hours ago
S
Newbie
sadie456Newbie
asked in Your Phone & SIM.

lost simcard and unable to cancel contract and pay bill

I received a letter about an unpaid bill which threatened to send the information to a debt collectors. i have lost my simcard and am unable to receive a PAC code to end my contract and pay the final bill. it will not let me do it with another number but i dont have access to my ID number. How do I pay the outstanding bill? Cancel my contract and avoid this affecting my credit score?Sadie

12
andewhite
Legend
21 hours ago
Kev James
Newbie
Kev JamesNewbie
asked in Your Phone & SIM.

xiaomi 14, no 5g

Hi all I've just bought a new Xiaomi 14, but I'm not getting 5g as I was previously on my Moto edge 30 ultra.Is there a quick fixThanksKev

4
Ntothecat
Newbie
1 day ago
HelenIDuser
Newbie
HelenIDuserNewbie
asked in Your Phone & SIM.

Can't make or receive calls

Today 16 May 2024 I cannot make or receive calls, says ‘not registered on network’ But I can do text, data and whatsap etcWas OK yesterdayWhat is going on

0
HelenIDuser
Newbie
1 day ago
allisaidwas
Newbie
allisaidwasNewbie
asked in Your Phone & SIM.

No 5G in 5G area

Hello, I switched to idMobile as the contract stated it included 5G but I never get 5G réception even Ina 5G area. My phone is definitely 5G ready as I was able to access 5G on it with my previous sim provider, so why can't I access 5G with idMobile?

20
Tyler
iD Mobile Employee
1 day ago
C
Civilian
Candyman666Civilian
asked in Your Phone & SIM.

Moving From Sim only to pay monthly and keeping my number

Hi I am currently on 1 month sim only with iD and have just purchased a phone through an external company on 24 month contract with iD and wish to cancel 1 month sim transferring the number to my new contract. The only reason I didnt upgrade through iD was because they didnt have the phone I wanted. Hope this can be done otherwise another number change in three years!! Thanks for your help.

3
Tyler
iD Mobile Employee
1 day ago
Campbell Ferguson
Newbie
Campbell FergusonNewbie
asked in Your Phone & SIM.

lost sim while travelling

Hello, please anyone help if they can.i lost my sim while travelling. Contacted ID support asking to get an e-sim replacement as my contract is now over anyways. They said that they would have to ring me but they wouldn’t call me internationally. I’m not planning on being back in the U.K. for a while. I also can’t get into the app because it requires an otp verification via text ( which I can’t recieve) Any ideas or help?I can recieve messages and calls via WhatsAppThanks very much.

0
Campbell Ferguson
Newbie
1 day ago
S
Newbie
SpikeykattNewbie
asked in Your Phone & SIM.

unable to make calls/ access internet

I posted earlier and received good advice to contact the live chat. After over an hour on the chat, the advisor has come back and said there is a fault whereby some customers cannot call out which is my main problem. I also cannot get internet unless I am at home. I can’t tell if I am being fobbed off. The advisor tried a eSIM which came through but made no difference at all! Can anyone advise on this please? Thank you. 

0
S
Newbie
1 day ago
S
Newbie
SpikeykattNewbie
asked in Your Phone & SIM.

Issue with porting

Good morning. I have read various tutorials and posts but I can’t quite see my issue. I have followed the PAC instructions and received confirmation that my old number would move by the 14th of May. Right enough, my old sim stopped working on the morning of the 14th so I popped my new ID Mobile sim in. I cannot call or message anyone but they can call me. I can access the internet at home. I have checked coverage here at work and 4G is excellent (I am at a rural school so no 5G for me here!) . I have the wifi symbol and where the signal bars usually are, there are 4 dots. I have switched it off and on, put into airplane mode and taken it out, cleaned the sim and all the rest of it. Not sure what else to do? Many thanks. 

2
S
Newbie
2 days ago
Ben Stuart
Rookie
Ben StuartRookie
asked in Your Phone & SIM.

Dropped Phone

Unfortunately I dropped my phone (Pixel 7) and now it's not turning on. I know I might be able to get it repaired but that will probably be more than the cost of the phone. I would like to stay in this contract but not due a upgrade until more then 500 days. What are my options, I didn't take out extra insurance. 

2
Ben Stuart
Rookie
2 days ago
Sergiu Bagrin
Newbie
Sergiu BagrinNewbie
posted in Your Phone & SIM.

why monthly payments increased by £5

why did I pay 58 and now 63 £?

3
Kash
iD Mobile Employee
2 days ago
Grishma Gurung
Newbie
Grishma GurungNewbie
asked in Your Phone & SIM.

no sim card been a week

Hello Its been over a week no sim yet. Are you able to send sim again. 

1
andewhite
Legend
2 days ago
Grishma Gurung
Newbie
Grishma GurungNewbie
posted in Your Phone & SIM.

no sim card been a week

Hello Its been over a week no sim yet. Are you able to send sim again. 

0
Grishma Gurung
Newbie
2 days ago
S
Newbie
SpikeykattNewbie
asked in Your Phone & SIM.

Issue with porting, possibly!

Good morning. I have read various tutorials and posts but I can’t quite see my issue. I have followed the PAC instructions and received confirmation that my old number would move by the 14th of May. Right enough, my old sim stopped working on the morning of the 14th so I popped my new ID Mobile sim in. I cannot call or message anyone but they can call me. I can access the internet at home. I have checked coverage here at work and 4G is excellent (I am at a rural school so no 5G for me here!) . I have the wifi symbol and where the signal bars usually are, there are 4 dots. I have switched it off and on, put into airplane mode and taken it out, cleaned the sim and all the rest of it. Not sure what else to do? Many thanks. 

0
S
Newbie
2 days ago
R
Newbie
Rachybubs1981Newbie
asked in Your Phone & SIM.

puk code

Hi i have managed to lock my sim and now its asking for a PUK? can anyone help? need my phone to wake me up for work and no agents on till tomorrow!

1
Kash
iD Mobile Employee
2 days ago
C
Newbie
cainukNewbie
asked in Your Phone & SIM.

Why do I show full 5G but very poor signal?

Hi,  I have been with IDmobile a few weeks now and find my signal is very very poor. I live in Cornwall and it says my area has excellent 4G in the coverage checker.  What I find bizarre is I can be on the phone with reception that sounds like we’re talking underwater, yet my signal shows full 5G? This area of Cornwall does not have 5G. Alas, even with full 4G showing it can be the same.  Why can I not make a phone call with full signal showing, and why does 5G show up and have an even worse reception? Thanks

6
Tom
iD Mobile Employee
3 days ago
B
Civilian
BobbybooshkaCivilian
asked in Your Phone & SIM.

can i change my switch date

Hi,I provided my PAC code from my previous provider when I signed up for my ID mobile number and asked to switch at a later date. I’ve since changed my mind and need it asap for my relatives. Is that possible?

4
Tom
iD Mobile Employee
3 days ago
A
Rookie
AliceRRRookie
asked in Your Phone & SIM.

iPhone 15 Pro iMessage and FaceTime will not activate

iMessage worked while I was syncing iCloud from my old iPhone to my new, and iMessage was working fine until I erased my old iPhone (ready for trade in). Now, iMessage & Facetime wont activate; I’ve tried literally everything Apple (or any forum) suggests; turning iMessage on/off, signing out/in of iCloud, activating Airplane mode, restarting the phone, resetting network settings, removing & re-inserting the sim… literally everything.I still receive/can make SMS and calls. When looking in my iCloud account, it says my SIM is not associated with an Apple device?I don’t know any way to contact an agent for help… so here I am.

22
Kash
iD Mobile Employee
3 days ago
Liam Goodge
Newbie
Liam GoodgeNewbie
asked in Your Phone & SIM.

Need help! Phone number hasn't swapped over after switching to IDD

I recently took out a new contract with ID and switched from my old provider using a PAC. I have received confirmation that my phone number has switched now from ID and my old provider has confirmed they've cancelled my services but it hasn't changed over yet. I have tried restarting my phone.  How long should this take? 

8
Tom
iD Mobile Employee
3 days ago
Jenn Goodall
Newbie
Jenn GoodallNewbie
asked in Your Phone & SIM.

bill

I've paid my bill and my services are still restricted. 

1
Kash
iD Mobile Employee
3 days ago
Lauren Smyth
Civilian
Lauren SmythCivilian
asked in Your Phone & SIM.

my pac code isnt working

My pac code isnt working. I have typed in the correct details and it’s saying it’s incorrect I need to get this switched over asap as I’ve got the hospital due to ring me!! Help please 

2
Kash
iD Mobile Employee
3 days ago
Rukiya Davenport
Newbie
Rukiya DavenportNewbie
asked in Your Phone & SIM.

my connection

Hi ID what is going on with the signal across south east London ?ill be lucky if i get 1 bar when I’m at home sometimes calls won’t even come through and I’ll even have trouble when getting calls from the doctors the connection is so bad and I’ve done all that I can on my side how can u help me because I’m tired I feel to change providers.

2
Kash
iD Mobile Employee
3 days ago
Terms & Conditions
Why iD Mobile?