Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,084 Topics
  • 9,140 Replies

2084 Topics

D
Newbie
DTxNewbie
asked in Device & Phone Support

WiFi Calling

I have a Samsung S20 and the WiFi Calling usually works very well.  But sometimes it doesn't connect, no symbol on the screen, and a bad connection as the signal around here is almost non existent.  Any ideas why WiFi Calling is sometimes not available? 

8
andewhite
Legend
1 year ago
M
Newbie
Markgrun74Newbie
asked in Device & Phone Support

RE: PHONE INSURANCE

Can I buy insurance for my new phone to cover it getting lost, stolen or damaged from I'D mobile? 

2
Rory
Newbie
1 year ago
Kevin Greaves
Civilian
Kevin GreavesCivilian
asked in Device & Phone Support

Voicemail Icon Doesn't Appear

I have a Galaxy s21+ and my voicemail is turned on. Today I had two calls that went in to my voicemail, just couldn’t answer the ringtone at the time. When I looked for a notification there wasn’t any however, when I went into my voicemail there was two messages.How do I get an icon to appear on my home screen, so I know they are there?Many thanksKevin

3
andewhite
Legend
1 year ago
J
Newbie
Julioabel90Newbie
asked in Device & Phone Support

I am not receiving phone calls

I've bought this pixel 6 and changed over to id mobile thinking I will have a better experience that with vodafoneMonths ago my Internet stopped working for days.Now I am not even able to receive phone calls. I've already restarted it multiple times S706eq postcode I've bought a phone that I'm leaving at home being battery is crap and I always have issues with the network.Meanwhile my Xiaomi cheap phone on Lyca mobile works like a charm  

9
andewhite
Legend
1 year ago
R
Newbie
Rrachael07Newbie
asked in Device & Phone Support

sim

Recently bought a ID mobile sim for data only. However I can't register my account as it keeps saying I'm not registered and its not finding my internet connection. Not happy. I want a refund and to hand the SIM back. You can't speak to anyone here.

2
Rory
Newbie
1 year ago
John Kirk
Newbie
John KirkNewbie
asked in Device & Phone Support

I have been double billed for years..

I have recently found out (after a recent upgrade) that ID mobile have double billed me for years.2 direct debits had been set up by the Carphone Warehouse and no doubt someone at ID mobile will have a record of no data usage for one of the contracts.I need to know which direct debit I need to cancel.I need to speak to someone real from ID Mobile on a phone line. How do I do that ???

15
Rory
Newbie
1 year ago
P
Newbie
PrettyOkayNameNewbie
asked in Device & Phone Support

Pixel 6 Pro issues with 4G even though I am in covered area

Hi, I just got the pixel 6 pro and I cannot get 4G in the Norwich area, I looked the maps and it is definitely supported and covered in this area. I noticed however it jumps from 4G to H+ when connecting too. Is this problem with phone or you guys?  Thanks Matt

4
Rory
Newbie
1 year ago
Kickaha0884
Rookie
Kickaha0884Rookie
asked in Device & Phone Support

No Service Selected network (iD) not available

Phone was working a day ago then the following error when I tried to ring: “No Service Selected network (iD) not available”If you select ‘connections’, ‘Mobile networks’, Network operators’ , ‘scan networks’ than you can see iD. select that and the phone says its registering on iD. It then says ‘unable to connect - try later’ I have a warning triangle which displays ‘No Service Selected network (iD) not available’. Ive tried switching on and off and removing the SIM and putting it back in. The BOT service on iD is as good as useless and I cant seem to discuss this with anyone 

3
andewhite
Legend
1 year ago
O
Newbie
old smoothieNewbie
asked in Device & Phone Support

top ups and upgrades

My top up and then my upgrade has been accredited to my account but not changed my phone allowance . My phone at present is on max data usage so have no usable data  . Do I have to wait until the month is up on my account before it becomes into full use again with all functions workingAdvice Please

5
andewhite
Legend
1 year ago
L
Civilian
lesleyashtonCivilian
asked in Device & Phone Support

Cancellation SIM only within 14 days cooling off

I’ve tried to find how to cancel within my 14 day cooling off period but keep getting directed to the 30 day cancellation option by your ‘live’ chat bot. Please advise how i can do this?

1
WelshPaul
Legend
1 year ago
L
Newbie
lottie1040Newbie
asked in Device & Phone Support

Data cutting out at home

Hello, I've recently joined iD and generally the coverage and speeds are very good. But over the last few days I've noticed the data connection keeps failing - it'll still say 5G in the corner but nothing will work. I checked on the Three service status page and they're doing work on masts but it doesn't give an estimated time of completion or anything. Is anyone any the wiser? Thanks.

5
L
Newbie
1 year ago
R
Newbie
Rowan3012Newbie
asked in Device & Phone Support

Phone number issue

I have ported my phone number from my old android phone to my new apple phone. My calls are working perfectly fine but texting is being weird. When I message my friend who is on an apple phone as well it works, but when I message my mum who is on an android phone it doesn’t. She will text me and my old phone will receive the message instead of my new one even though it no longer has a sim card in it.I went to Currys to ask about this problem and the two workers that I talked to were baffled. One of them was the apple specialist and even he said that he had never seen anything like this before.Also, to create this message I’ve had to make an account even though I already had one. I went to reset the password on the other even though I’m sure it was correct and I didn’t even get an email. This mobile network is really confusing me, please help.

3
Rory
Newbie
1 year ago
L
Newbie
LillyTNewbie
asked in Device & Phone Support

Issues after old bumber transferring over

I received my new sim, provided my pac code and received a message to say my old number had successfully transferred across.However, when I go into settings, Apple Id and select my current phone, the device number shows as the original ID mobile number I was given before it changed to my old one. When I send a text message (not an iMessage) I am getting a delivery failure notification, even though the messages are being received by the recipient.Please can somebody help me put these things right?

2
L
Newbie
1 year ago
K
Newbie
KimyfaNewbie
asked in Device & Phone Support

pixel 6 poor battery life.

 Thanks

5
Rory
Newbie
1 year ago
S
Newbie
steve_trollsNewbie
asked in Device & Phone Support

Didn't receive a sim with my phone

Hi there, I have seen a previous thread with the same discussion (from about a year ago) where someone else hasn’t received the sim with their phone. I am in the same position where I have received a new phone without a sim. I have the packaging and have looked for a small envelope but, I can’t locate it. As I don’t have this I am unable to Register my Account so unable to look for a resolution via the forums. Thanks to any forthcoming assistance, Steve

4
Rory
Newbie
1 year ago
Teabag
Newbie
TeabagNewbie
asked in Device & Phone Support

Dexcom G6 compatible

I'm due an upgrade, currently paying £15.60 monthly. However all affordable Samsung upgrades arent compatible with my Dexcom G6 glucose monitor.  Really cant afford much more.Any suggestions?

1
Rory
Newbie
1 year ago
N
Newbie
Nat1990Newbie
asked in Device & Phone Support

Payed bill direct too ID and still cant use my services?

My bill was due two days ago I payed tonight as soon as I recieved the text this was 5 hours ago, still my services haven't been restored and I cant talk to anyone online or on the phone?  Help. 

4
Rory
Newbie
1 year ago
L
Newbie
lizyfiorenNewbie
asked in Device & Phone Support

Direct debit not taken

I've got this when I login.my direct debit is set up so don't understand should I make a manual payment or wait?don't want to be charged twice 

2
L
Newbie
2 years ago
S
Newbie
ShahidaNewbie
asked in Device & Phone Support

i would like to cancel one phone as ive ordered 2 on accidents

I have accidentally order 2 phones which are the same. I would like to cancel one phone but I can’t get through to anyone. Can I speak to someone regarding this please 

1
WelshPaul
Legend
2 years ago
S
Newbie
Sar4hedNewbie
asked in Device & Phone Support

help i have more then 1 device !!!

I have 3 devices with I’d mobile but when I log in it only shows me one phone not the other two and I need to make changes to there contracts how do I get it so I can see all devices when I log in 

1
WelshPaul
Legend
2 years ago
H
Newbie
Here we go againNewbie
asked in Device & Phone Support

phone a joke

just having a important phone call, and got cut off by saying I don't have permission to access the number that I was on for 30mins. 

5
WelshPaul
Legend
2 years ago
Gail Scotland
Newbie
Gail ScotlandNewbie
asked in Device & Phone Support

Roaming in Greece

I am going to Kos on holiday. It is often recognised incorrectly as being in Turkey on my phone and roaming charges would be incorrectly applied. Any advice on how to avoid this. Thanks. 

2
Gail Scotland
Newbie
2 years ago
M
Newbie
murraypNewbie
asked in Device & Phone Support

Problem sending PAC information

Hi, every time I fill out the page with PAC number, transaction number and phone number details I keep getting a msg saying there is an issue with the Information I've submitted.I've entered these (correct) details over and over but keep getting the same msg.Help!

4
M
Newbie
2 years ago
P
Newbie
PrologicaNewbie
asked in Device & Phone Support

second SIM, same mobile number for spare phone

Hi,I have a spare phone I use when I'm sailing which can take the rigours of sailing the high seas.Can I get a second SIM for this spare phone which shares my mobile number and plan without extra cost?Thanks

3
P
Newbie
2 years ago
H
Newbie
H4ss4n2424Newbie
asked in Device & Phone Support

i am absolutely annoyed!

I have paid my bill but my allowances are not restored. My account is still suspended I’m actually getting tired of this.

2
H
Newbie
2 years ago
Terms & Conditions
Why iD Mobile?